Practical answers for your first plush project.

Yes. The initial review of your artwork and project direction is free. A physical development sample is paid work, with its scope and fee agreed separately before sampling starts. Sending an inquiry does not place an order or commit you to production.

We send the first human reply within 1 business day. Business days are counted in China time (UTC+8), excluding weekends and public holidays. The first reply may include focused questions; a detailed quotation for a complex character may need further discussion.

Kinhatch is your point of contact for project communication and development coordination in Yangzhou, China. We work with local production partners on sampling and production. You share your character priorities with Kinhatch, and we coordinate the questions, sample feedback and proposed next steps with the relevant partner.

You can ask for a single paid development sample before deciding whether to produce a batch. We first review whether the character and construction are suitable. Sampling does not commit you to a later production order.

Yes. Tell us your intended quantity and budget during the initial review so we can discuss the production approach before you decide on paid sampling. Any early estimate is subject to the design assumptions and is not a final production quote. A confirmed batch price depends on the agreed sample, specification, quantity, packaging and shipping arrangement.

The proposal sets out the intended size, main materials, included features, sample fee, revision boundary, estimated sampling window and shipping arrangement. We explain the included work and any separately charged items before you decide whether to proceed. There is no single sample price that fits every character.

Explore material and technique choices ↗

Production quantities are assessed for the specific design, size, materials and construction. The quantity ranges in our form help us understand your plan; they are not a promise of a particular minimum order. You can choose “Not sure yet” and discuss a suitable starting point with us.

They have separate schedules. Complexity, material availability, the production queue, feedback and shipping all affect timing. We provide an estimated sampling window in the proposal and assess production timing separately. Share a launch date early so we can discuss whether the plan is realistic before you commit.

We agree the sample scope and revision boundary before paid work starts. Feedback is checked against those agreed priorities. A new outfit, added feature or major proportion change may need a new scope or fee; changes are not treated as automatically unlimited.

The review should cover the character’s expression, silhouette, proportions, size, important details and any accessories. Photo views, measurements, video requirements and whether a physical sample will be shipped are agreed as part of the sample scope. Batch production requires a separate agreement on the approved product and production terms.

See the seven-point sample review checklist ↗

Tell us the destination country when you know it. The quotation explains the relevant packaging, shipping arrangement and what is included or excluded. Do not assume that freight, import duties or local taxes are included unless stated. This website does not operate a fan preorder campaign or automatically ship individual orders to your fans.

No. A clear image, sketch or accessible artwork link and a short description are enough to begin the free review. We can ask for a back view, key dimensions or other details when they become useful. Your submission is private project material, not automatic permission for public display.